At Xávyr, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the conditions and procedures for returns and refunds.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition as received.
The item must be in its original packaging with all tags and seals intact.
A receipt or proof of purchase is required.
Returns must be initiated within 7 days of delivery.
Non-Returnable Items
Certain items cannot be returned, including:
Products marked as non-returnable or final sale.
Items damaged due to misuse or mishandling by the customer.
Opened or used personal care products like perfumes.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to the original method of payment.
Provide details of your order and the reason for the return.
Our team will guide you through the return process and provide a shipping label if applicable.
Exchange Policy
We currently do not offer direct exchanges. To exchange an item, please initiate a return and place a new order for the desired product.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product). In such cases, we will cover the shipping costs.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
